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Popular Articles
How to Pause a Genesys Call recording
When asked by a caller that they do not wish for their call to be recorded, Genesys Agents can halt the recording by pressing the Secure Pause button in the call controls panel. The button is highlighted in the screen shot below by the green circle.
How to add a Printer. (Win 10, Win 11 & RDS connections)
This article explains how to add a printer to your computer as well as how to add a printer for RDS connections such as Transport suite. This article includes 4 sections. How to tell if you are using Windows 10 or 11 How to add a printer on Windows ...

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Varinder Gahley - 72057 access to the radio room door also tracx as he is learning the radio room role